We can ship all in-stock orders in 1-3 business days as your payment has cleared. All items are inspected before dispatch and are carefully hand-packed. With standard courier practice, you check the contents of the parcel before signing for your goods. If you do not we can’t be held responsible for any damage that may have occurred in transit. Actual shipping costs are calculated during checkout. For an estimate before checkout, please add the items you intend to order to your cart, and then click "Estimate Shipping" from the Shopping Cart page. This will provide a list of estimates for the shipping methods available to your selected destination. We will ship according to the shipping address you provided, please notify us any address change before your order is marked “Shipped” to avoid parcel loss.
We offer registered Air mail and courier service. To avoid the big loss caused by parcel lost in transit, the Registered Air mail shipping is not available for orders over Rs 5000.00. If the Registered Airmail shipping is a must for you, please leave us a comment. We will adjust the shipping cost manually and inform you to continue to checkout. But we regret that we can’t hold the responsibility for the possible loss.
Parcels that are going through airmail are charged US$2 per 10g including handling and package fee. It normally takes 7 to 25 days to reach majority of the world, but shipping time is greatly affected by factors beyond our control, like weather, post office delay, custom and etc. We couldn’t guarantee a timely delivery but will perform the best on our side.
If your order by Air mail is notified as “Traceable” for 30 days without reception, please contact your post office and notify us. We will follow up closely to track the parcel and take all possible measures to track the parcel.
Your parcel will take not more than 5 days to reach you though the courier service. You'll be given a tracking ID which you can use to track your parcel online with the courier company.
You should expect to pay any amount charged by the government in your respective country (If ordered outside Sri Lanka). This includes, and is not limited to, duties, taxes and any extra fees charged by the courier company. We will not hold responsible for any extra charges once the original package has been shipped.
If the customer refuses to pay these extra charges, the return shipping and any additional fees will be taken out of the cost of the order, with any remaining funds being refunded to the customer.
Customs are quite different in each country. Please comment while you are placing order about the requirements, we will support you as much as possible.